okolay Privacy Policy

Last Updated: January 2026

This Privacy Policy ("Policy") describes how okolay ("we", "us", "our", "Company") collects, uses, discloses, and protects the personal information of users ("you", "your", "User") of our gaming platform and related services (collectively, the "Service"). We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws and regulations, including the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

By accessing or using the okolay Service, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Policy, please do not access or use our Service.

1. Information We Collect

1.1 Personal Information You Provide

When you register for an okolay account or use our Service, we collect personal information that you voluntarily provide to us, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers as required for account verification and compliance with legal obligations;
• Contact Information: Email address, telephone number, residential address, and mailing address;
• Financial Information: Bank account details, e-wallet information (such as GCash and PayMaya account identifiers), payment card information, transaction history, and financial verification documents;
• Account Credentials: Username, password, security questions and answers, and other authentication information;
• Verification Documents: Copies of government-issued identification (such as passport, driver's license, or national ID), proof of address documents, and other materials required for identity verification and compliance with anti-money laundering regulations;
• Communication Data: Any information you provide when contacting our customer support team, participating in surveys, or engaging with our promotional materials.

1.2 Information Collected Automatically

When you access and use the okolay Service, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type and model, operating system, browser type and version, unique device identifiers, and mobile network information;
• Usage Data: Pages visited, games played, betting history, deposit and withdrawal transactions, login times, session duration, clickstream data, and other interactions with the Service;
• Location Information: General geographic location derived from your IP address to ensure compliance with jurisdictional restrictions and to provide localized services;
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies as described in our Cookie Policy.

1.3 Information from Third Parties

okolay may receive information about you from third-party sources, including:

• Payment processors and financial institutions (such as GCash, PayMaya, BPI, BDO, and Metrobank) that facilitate transactions on our platform;
• Identity verification services that help us confirm your identity and prevent fraud;
• Marketing partners and affiliates who refer users to our Service;
• Public databases and government agencies as required for regulatory compliance and anti-money laundering verification.

2. How We Use Your Information

okolay uses the personal information we collect for the following purposes:

2.1 Service Provision and Account Management

• Creating and maintaining your okolay account;
• Processing deposits, withdrawals, and other financial transactions;
• Providing access to gaming content, including slots, live casino, table games, and sports betting;
• Verifying your identity and age to comply with legal requirements;
• Managing your account preferences, settings, and communication preferences;
• Providing customer support and responding to your inquiries.

2.2 Legal and Regulatory Compliance

• Complying with applicable gaming regulations, licensing requirements, and legal obligations;
• Preventing fraud, money laundering, and other illegal activities;
• Conducting know-your-customer (KYC) and anti-money laundering (AML) checks;
• Maintaining records required by gaming regulators and law enforcement;
• Responding to legal process, court orders, and government requests;
• Enforcing our Terms and Conditions and protecting our legal rights.

2.3 Service Improvement and Analytics

• Analyzing usage patterns to improve the okolay platform and user experience;
• Conducting research and development to enhance our gaming offerings;
• Monitoring and analyzing trends, including popular games and betting patterns;
• Testing new features and functionality;
• Troubleshooting technical issues and maintaining platform security.

2.4 Marketing and Communications

• Sending promotional offers, bonuses, and special promotions tailored to your gaming preferences;
• Providing information about new games, features, and services;
• Communicating about tournaments, competitions, and special events;
• Sending newsletters and other marketing communications (where you have provided consent or as permitted by law);
• Conducting surveys and requesting feedback to improve our Service.

2.5 Security and Fraud Prevention

• Detecting and preventing fraudulent transactions and account abuse;
• Monitoring suspicious activity and protecting against security threats;
• Verifying the legitimacy of transactions and user behavior;
• Maintaining the integrity of our gaming platform and preventing cheating;
• Protecting the safety and security of our users and our business operations.

3. How We Share Your Information

okolay may share your personal information with third parties in the following circumstances:

3.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing (GCash, PayMaya, BPI, BDO, Metrobank, and other financial institutions), identity verification services, customer support platforms, data analytics providers, marketing service providers, and technology infrastructure providers. These service providers have access only to the personal information necessary to perform their specific functions and are contractually obligated to maintain the confidentiality and security of your information.

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving okolay, your personal information may be transferred to the acquiring or successor entity. We will provide notice of any such transfer and any choices you may have regarding your information.

3.3 Legal Requirements

We may disclose your personal information when required to do so by law, court order, or government regulation, or when we believe in good faith that disclosure is necessary to comply with legal obligations, protect our rights and property, prevent fraud or illegal activity, or protect the safety of our users or the public.

3.4 Gaming Regulators

As a licensed gaming operator, okolay is required to share certain user information with gaming regulatory authorities and licensing bodies to demonstrate compliance with applicable gaming laws and regulations.

3.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when participating in third-party promotions or competitions.

4. Data Security

okolay takes the security of your personal information seriously and implements appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit using SSL/TLS technology (256-bit encryption);
• Secure storage of personal information on protected servers with restricted access;
• Regular security audits and vulnerability assessments;
• Employee training on data protection and security best practices;
• Multi-factor authentication for account access;
• Monitoring and logging of system access and user activity;
• Incident response procedures to address potential security breaches.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to improve our security measures and respond promptly to any identified vulnerabilities or incidents.

5. Data Retention

okolay retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods vary depending on the type of information and the purposes for which we use it:

• Account Information: Retained for the duration of your active account and for a period of seven (7) years following account closure to comply with legal and regulatory requirements;
• Transaction Records: Retained for seven (7) years as required by gaming regulations and financial reporting obligations;
• Identity Verification Documents: Retained as required by anti-money laundering and know-your-customer regulations;
• Marketing Communications: Retained until you opt out or withdraw consent, after which they are promptly deleted;
• Technical and Usage Data: Retained for shorter periods typically ranging from several months to two (2) years for analytics and service improvement purposes.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and deletion procedures.

6. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, you have certain rights regarding your personal information:

• Right to Access: You have the right to request confirmation of whether we process your personal information and to obtain a copy of your data;
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information;
• Right to Erasure: You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements;
• Right to Object: You have the right to object to certain processing of your personal information, including direct marketing;
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format;
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within the timeframes required by applicable law.

7. Cookies and Tracking Technologies

okolay uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of the okolay Service. For more detailed information about how we use cookies, please refer to our Cookie Policy.

8. Third-Party Links and Services

The okolay Service may contain links to third-party websites, applications, or services that are not operated or controlled by us. This Privacy Policy applies only to our Service and does not cover the privacy practices of third parties. We are not responsible for the content, privacy policies, or practices of third-party sites or services. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

9. Children's Privacy

The okolay Service is not intended for individuals under the age of twenty-one (21) years. We do not knowingly collect personal information from minors. If you are under 21, you must not access or use our Service or provide any personal information to us. If we become aware that we have collected personal information from someone under 21, we will take steps to delete that information as quickly as possible. Parents or guardians who believe that their child has provided personal information to okolay should contact us immediately.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than the Philippines where our service providers and technology infrastructure are located. These countries may have data protection laws that differ from Philippine law. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

okolay reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this Policy. Your continued use of the okolay Service following the posting of changes constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise any of your privacy rights, please contact okolay through the following channels:

We are committed to addressing your privacy concerns promptly and transparently. Our data protection team will respond to your inquiries within the timeframes required by applicable law.